Multi Product Integrations
Project info
Scope
After many acquisitions, a global real estate servicing company faced a fragmented ecosystem of products and applications. The project aimed to create a unified framework to standardize processes, consolidate data, and integrate workflows, bringing all products under one cohesive product umbrella. And all this was accomplished using no/low code solutions that connected to existing apps.
Discovery
The project aimed to design a versatile product to support multiple personas with diverse business verticals. So we started by identifying core personas and mapped their workflows to create reusable domain experiences. This could also be later used to further develop user journey maps and experience maps.
Outcomes
I designed a platform framework and collaborated to build trust with our early adopters. The accomplishments of this effort enabled real-time views of operational data. Reducing hundreds of hours of administrative hours, and provided a large reduction of rework in UX operations.
Solution
Standardized Layouts
Layouts were created to be modular and handle large sets of data.
Dashboards
Aggregation of views based on a users needs based on their persona.
Records and Chat
Enabling up-to-date views of data that a user is entitled to.
Settings
Reusable cross application configurations, and can be expanded upon based on business needs.
Workflow Completion
Connecting data to ensuring project visibility and progress with work on the consumer side.
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The work displayed here show my methodology and interface design strategies with real customers, but may differ from what what was implemented due to project constraints. The contents have also been modified to protect client Intellectual properties.
